Daily cleaning: Just use warm water with a drop of mild dish soap and a microfiber cloth. That's it. Wipe, rinse, done.

Stubborn stains (curry, turmeric, coffee):

• For quartz: Make a paste with baking soda and water, gently rub, then rinse
• For granite: Use a pH-neutral cleaner specifically made for natural stone
• For sintered stone/porcelain: These are so stain-resistant you can use almost anything, but mild soap works fine

This confuses everyone because the names sound similar, but they're completely different materials:

Quartz (also called Engineered Quartz):

• Man-made surface: 90-95% crushed natural quartz mixed with resin and pigments
• Consistent colors and patterns (what you see in showroom is what you get)
• Non-porous, never needs sealing
• Lower maintenance, more affordable
• Examples: Caesarstone, Silestone, Moonstone

Quartzite (Natural Stone):

• 100% natural metamorphic rock formed from sandstone
• Unique patterns, every slab is different
• Porous, requires periodic sealing and treatment
• More expensive, looks similar to marble but more durable
• Higher maintenance but stunning natural beauty

Full timeline from order to completion: 7-10 business days

Actual installation day: 4-8 hours depending on kitchen size and complexity

Here's the typical breakdown:

• Day 1: Templating at your home (1-2 hours)
• Days 2-6: Fabrication at our workshop (cutting, edging, polishing)
• Day 7: Installation day (morning arrival, usually done by afternoon)

Can you use your kitchen immediately? Yes! You can start using your countertop right away. We recommend waiting 24 hours before putting heavy weight on seams (if any).

Honest answer: Probably yes, if your kitchen is longer than 10 feet.

Stone slabs come in standard sizes (typically 10 feet long). If your kitchen counter is longer than this, we need to join two slabs together, creating a seam.

How visible are seams?

• On solid colors: Nearly invisible—you have to look very closely to see them
• On patterned/veined materials: More noticeable because we're matching patterns, but we strategically place seams in less obvious locations
• Our installers can join as thin as 1mm—it's a hairline, not a gap

Seamless options: Only possible if your entire countertop is under 10 feet long, or if you choose an L-shaped layout where we can position the slab to avoid seams in the main work area.

Yes, you get TWO warranties:

1. Manufacturer's Warranty (on the material itself):

• Caesarstone & Silestone: 25-year limited warranty
• Dekton (Sintered Stone): 25-year limited warranty
• Local brands (Moonstone, etc.): 10-15 year warranty
• Granite & Quartzite: No manufacturer warranty (natural stone)

2. Our Workmanship Warranty: 10 years on installation

• Covers installation issues, seam failures, or mounting problems
• We fix it free of charge, no questions asked
• This is separate from material defects

How to make a claim: Just WhatsApp us photos of the issue. We'll assess it within 24 hours and schedule a visit if needed. Most customers who've had issues tell us we responded faster than they expected.

This is a great question—fake premium brands are a real problem in Malaysia.

Here's how to verify authenticity:

1. Ask for the slab number: Every genuine Caesarstone and Dekton slab has a unique identification number printed on the back.

2. Request manufacturer certificate: We provide documentation from the factory showing the batch number and authenticity.

3. Check for official branding: Genuine slabs have the brand name etched or printed on the back—not just a sticker that can be removed.

4. Verify warranty registration: We register your warranty directly with Caesarstone/Dekton using your slab number—fake materials can't be registered.

Absolutely! We actually recommend it.

Option 1: Visit our showroom

• See full-size slabs (not just small samples)
• Compare colours side-by-side
• Feel the texture and finish differences
• View materials under different lighting
• No appointment needed, but booking ahead ensures we have time to focus on you

Option 2: Sample kit delivered to your home

• We can bring 6-8 samples to your home
• See how colours look in YOUR kitchen's lighting (this is crucial!)
• RM100 refundable deposit (returned when you return samples)
• Keep samples for up to 1 week to decide

After you choose a colour: Before we cut anything, we show you the actual slab we'll be using for your project. You can approve or switch to a different slab from the same colour family.

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